Blacklisted Customers By Offroad Vietnam Motorcycle Adventures

BLACKLISTED CUSTOMERS / RIDERS

We have been trying our best to build "trust" with our customers and you can read what they said here. In return, we also need honesty from our customers. All of our customers are very trustworthy, except people in the following list who we would advise that people take cautions when dealing with them. We reserve the right to block them from using our service(s) and refuse to answer their question(s).

We didn't really want to create this list but when we thought about what they can do to other businesses, then we decided to let you know. This is not normally available on commercial sites but we want things clear. Reasons for being blacklisted are varied and explained below and we also offer a solution for each case.

We also remove people from this list when the problems are solved.

Franz-Josef Schrudde
Franz Josef Schrudde Autohandel
Venloer Str. 85
50259 Pulheim
FJS@schrudde.de & schrudde@mail.till.net
Tel: (0 22 38) 840 033
Fax: (0 22 38) 840 034
Cell: +491 728 004 885

This person and his 4 other friends (Dieter Althans, Stefan Laschinger, Martin Abelmann and Udo Kolanczyk) booked a ride with us in early April 2008. Franz had to cancel the ride three days before the ride due to the injury he had in Cambodia. They wanted to use our conditions but always tried to break the contract. In addition, they had very bad attitude while they were riding, showing no respect to local people which in the long run will affect our relation with the local communities.

Solution: Just a polite apology!

Allan Rogoyski
* Regional EU Project Manager at DHL
* Principle Project Manager at DHL IS Services (Europe) s.r.o.
DHL Czech
allan.rogoyski@dhl.com
Tel: +420 732 813 047

This person and his 2 other friends booked a ride with us in early July 2009. We were kind enough not to require 300$US deposit as the booking was made with a short notice. They arrived in Hanoi on the 3^rd of July and we have tried our best to contact him (phone, email) and he never showed up for the trip. As his post suggests he should be a sincere businessman but from our experience he never delivers his words. Be careful when dealing with him.

Solution: Pay the agreed deposit for the reservation of the bikes and the guide.